June 2024
IMPORTANT ANNOUNCEMENT PERTAINING TO THE BUSINESS TRANSITION OF PERRIN SUPPLY
Effective July 1, 2024, H. & W. Perrin and Company will become Perrin Supply Ltd, with a new home and team.
We are extremely excited to announce the new team taking the torch from Ed and Maurice and to assure you that we will do our utmost to carry out the same level of service and delivery of high-quality products we’ve all benefitted from over the years. As beneficiaries of Perrin’s products for almost 65 years ourselves, we know the needs and challenges faced by the watch and jewellery industry and that reliable service and good value are musts to perform to the standard we all prize for our long-time customers. As a small independent jewellery family that has relied on Perrin to fulfill our own watch and jewellery repair services and jewellery manufacturing needs, we can assure you that we understand what it takes to compete and serve our client base effectively. We are eager to meet you all and to find out how we can best serve your unique needs.
And so, it is our great pleasure to introduce the new Perrin team and location.
Effective with the changeover of staff and location (July 1), you can continue to order in the very same ways you do now. The website and phone numbers will remain the same. Some email addresses will change but we will update you before July 1. The product lines will in large part remain the same, with new lines being introduced early in the Fall. We also ask for your feedback on new products you’d like to see available at Perrin.
Regarding our new location; Perrin Supply Ltd. will be moving to Vancouver, British Columbia. While we haven’t finalized the open hours yet, we will be open early to accommodate Eastern and Central Canada. Being on the West Coast, we can now also extend the shipping deadline which means even more timely service for day-to-day receipt of goods. We anticipate orders received by 5pm EST/2pm PST will typically still ship same day. We are working hard to secure the lowest possible shipping rates to ensure quick overnight and two-day options for the same or less than your current costs even if you are in Central and Eastern Canada. Customers in the West will see a significant reduction in shipping costs for all our goods. Stay tuned for more details about shipping rates and timelines. Local pickup will also be available.
Moving the operation will take some time, but you can continue to order online or by email and be assured your products will be shipped towards the end of the second week of July. We will release further contact information for any interim questions before the end of June and a more detailed ship date for orders received between June 30 and July 8.
Please look for more information to follow as the transfer of operations nears. If you have any questions in the meantime, please do not hesitate to contact Ed or Maurice.
We are eager to begin serving you soon and hope you will continue to support the Perrin tradition.
The new Perrin team.
Peter, Drew, Mark & Sacha